What is the initial action taken by FPCO upon receiving a FERPA complaint?

The correct answer involves notifying the college or school district of the allegations upon receiving a FERPA complaint. This initial action is fundamental because it allows the educational institution to become aware of the concerns raised regarding the handling of student records. By informing the institution, the Family Policy Compliance Office (FPCO) ensures that the school or college has the opportunity to respond to the allegations, investigate the circumstances, and take any necessary corrective actions.

This step is vital in the FERPA enforcement process, as it emphasizes the importance of due process and allows the institution to address potential violations of student privacy rights, fostering transparency and accountability in the handling of FERPA-related issues. The other actions listed are not the first steps taken in the complaint process, highlighting the procedural nature of how the FPCO manages allegations related to FERPA.